Certifications – quality

Today, quality is a fundamental issue for any business since, in addition to its obvious relevance in terms of products and services, it above all affects the overall management of the company.
Our quality policy is hinged around the following objectives:

• To provide customers with compliant products and services
• To improve the company’s profitability
• To comply with regulatory requirements

Our customers are the people who define the concept of quality and our quality system is designed to meet their high standards. The success of our system is dependent on our capacity to match our products with our customers. Our brand image, reputation and customer loyalty are all built on the recognition by our customers of the quality of our products.
Our quality system has been designed around a well-oiled organisation and focuses as closely as possible on the reality on the ground, in the same way that our company listens carefully to our customers. It is this proximity that is the key to the fine-tuning and performance of our system.
Since it was founded, the STEINER company has been characterised by and recognised for:

• Its pragmatic approach to listening to its customers’ needs
• Its high level of flexibility to meet their requirements
• Its exemplary delivery times

To help adhere to these three essential values, the quality system set up embraces the following principles:

Simplicity → Everything that’s needed, but nothing that isn’t
Reasoned rigour → Not getting priorities wrong
Operational flexibility → Waging war on obstructive procedures

This system was awarded ISO 9001 certification for the first time in 1998 and is now ISO 9001 : 2008 certified.